1. Summary

• Cancel before we buy: full refund.
• Our mistake: we fix it at our cost or refund you in full.
• Seller cancels or refunds: we pass the full amount to you.
• Change of mind after we buy: the seller’s return policy applies, and our service fee is not refundable.
• Shipping problems: handled with the seller, carrier or your forwarder. We help you claim.

2. Before We Place the Order

If you cancel after paying but before we have placed the order with the seller, we refund the full amount you paid, including our service fee.

3. After We Place the Order

• Our service fee is earned once the order is placed and is not refundable, except under our accuracy guarantee.
• If you want to return an item, we will request the return under the seller’s policy. When the seller refunds us, we pass the refund to you, less any return shipping or restocking fee the seller charges.
• Items the seller does not accept back (for example final-sale items) cannot be refunded.

4. Our Accuracy Guarantee

If we order something that does not match your written confirmation (wrong product, size, color, model or quantity), we arrange the return and reorder the correct item at our cost, or refund your full payment once the seller refunds us. Tell us within 7 days of delivery, with photos of the item and its label.

5. Seller Cancellations and Out-of-Stock Items

If a seller cancels, does not ship, or refunds part of an order, we refund you that amount plus the matching share of our service fee within 7–10 business days of receiving the seller’s refund.

6. Delivery, Loss and Damage

Shipping is performed by the seller’s carrier and by any forwarder you use, under their terms. If a parcel is late, lost or damaged, we will contact the seller and help you file the claim, and pass on any compensation the seller gives us in full. Forwarder claims are made directly with your forwarder.

7. How Refunds Are Paid

• Refunds go back to your original payment method.
• We send approved refunds within 7–10 business days. Your bank or wallet may take extra days to show them.

8. How to Raise a Problem

• Email or WhatsApp us with your order number and a short description.
• Include photos, screenshots or messages that help explain the issue.
• We confirm receipt within 2 business days and aim to resolve it within 7 business days.

9. Chargebacks

You can always dispute a charge with your card issuer or PayPal. Please contact us first, as most issues are resolved faster directly. If a dispute is opened, we will share the quote, your written confirmation, the seller’s receipt and the tracking record with the payment provider.

Contact

• Email: [email protected]
• WhatsApp: +1 (518) 898-4120
• Mailing address: 1064 Fox Street, Bronx, New York 10459, USA