1. What We Do

Send Air Global LLC (“we”, “us”) is a U.S. purchasing agent. We buy products from U.S. retailers and suppliers on your behalf, using our U.S. payment methods and accounts, and have the seller ship them directly to the delivery address you give us.

We do not sell products from our own stock, and we do not receive, store, pack or ship parcels. Shipping is carried out by the seller and by any carrier or forwarder you choose.

2. How an Order Works

• You send us product links, quantities, options (size, color, model) and a delivery address.
• We confirm availability and send a written quote: item prices, U.S. sales tax, any seller shipping charge, and our service fee.
• You review and pay the quote. We only buy after payment is received.
• We place the order exactly as confirmed and send you the seller’s order confirmation and receipt.
• When the seller ships, we send you the tracking number. Our service for that order is then complete.

3. Service Fee

Our fee is 7% of the order total (item prices, U.S. sales tax and any seller shipping charge), with a minimum of $50 per order. The fee is shown separately on every quote. Full details are on our Service Fees page.

4. Your Responsibilities

• Give accurate product details and a complete, correct delivery address.
• Make sure the items are legal to buy and to receive at your delivery address, and that you have any licences or permits required.
• Do not ask us to buy items on our Restricted Items list.
• Pay quotes in full before we purchase.

5. Ownership and Risk

We act as your agent. You are the buyer of the goods. Ownership of the goods and the risk of loss pass to you when the seller hands them to the carrier. Product quality, warranty, returns and delivery are governed by the seller’s and carrier’s own terms. We will help you contact them and pursue any claim.

6. Delivery Addresses and Forwarders

We can have your items sent to any address the seller ships to, including the U.S. address of a parcel forwarder you have chosen. Forwarders are independent businesses. You open your account with them, pay them directly, and their terms cover storage, shipping, customs and delivery. On request we can suggest forwarders, but we do not guarantee their service.

7. Our Accuracy Guarantee

If we order an item that does not match what you confirmed in writing (wrong product, size, color, model or quantity), we will arrange the return and reorder the correct item at our cost, or refund you in full once the seller refunds us.

8. Limitation of Liability

Except for our accuracy guarantee above, our total liability for any order is limited to the service fee you paid for that order. We are not liable for the seller’s products, delays or errors, for carrier or forwarder loss or damage, or for duties, taxes or government action at the delivery destination.

9. Cancellations and Refunds

Cancellations and refunds are covered by our Refund & Dispute Policy.

10. Changes and Governing Law

We may update these terms. The version in force on the date you pay a quote applies to that order. These terms are governed by the laws of the State of New York, USA.

Contact

• Email: [email protected]
• WhatsApp: +1 (518) 898-4120
• Mailing address: 1064 Fox Street, Bronx, New York 10459, USA