1. Who We Are

Send Air Global (“we”, “us”, “our”) provides U.S. purchasing and sourcing services: we buy products from U.S. sellers on your behalf. This Privacy Policy applies to all personal data collected through our website sendairglobal.com, our forms, and our communication channels (including WhatsApp, phone, and email).

2. Information We Collect

2.1 Information You Provide to Us

• Contact details: name, phone number, WhatsApp number, email address, and the delivery address you give us for the seller.
• Order details: product links, quantities, options, and special instructions.
• Account / profile information: if you create an account on our website, we may store your login details and preferences.
• Payment-related information: we may store payment confirmations and billing details; card information is typically handled by secure payment providers, not stored directly by us.
• Support communication: messages and attachments you send through WhatsApp, email, or website forms (including photos of products, receipts, or tracking labels).

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Device type, browser type, and operating system
• Pages visited, time spent, and click activities
• Referring URLs (how you arrived at our website)

This information is mainly used for analytics, security, and improving our services.

2.3 Cookies & Similar Technologies

We may use cookies and similar technologies to:

• Remember your preferences and past form entries
• Analyze website usage and performance
• Improve user experience and security

You can usually manage or disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.

3. How We Use Your Information

We use your personal information to:

• Process your purchasing requests
• Communicate with you about quotes, payments, order and tracking updates, and support
• Place orders with U.S. sellers on your behalf
• Manage your account and order history (if applicable)
• Comply with legal and regulatory obligations (e.g., tax and anti-fraud checks)
• Improve our website, services, and customer experience
• Protect our systems and prevent abuse or fraud

4. Legal Bases for Processing (Where Applicable)

Depending on your location, our processing of your personal information may be based on:

• Your consent (for certain communications, marketing, or optional data)
• The necessity to perform a contract with you (to provide our services)
• Our legitimate interests (such as preventing fraud, maintaining security, and improving services)
• Compliance with legal obligations (taxation and regulatory requirements)

5. How We Share Your Information

We may share your information with:

• Sellers and carriers: the U.S. sellers we buy from and the carriers they use, which receive your name and delivery address so they can ship your order.
• Payment service providers: banks, payment gateways, and mobile payment platforms that process your payments.
• IT and infrastructure providers: hosting, email, and messaging service providers used to operate our website and communications.
• Government & authorities: regulatory agencies where required by law, for example, for tax or fraud investigations.
• Professional advisors: auditors, accountants, or legal advisors, when necessary for business operations or legal compliance.

We do not sell your personal information to third parties.

6. Where Your Data Is Processed

Your personal data is stored and processed in the United States and in other locations where our service providers operate.

We take reasonable steps to ensure that data is handled securely and in accordance with this Privacy Policy, even where local laws may differ.

7. Data Retention

We retain your personal information for as long as reasonably necessary to:

• Provide and complete our services to you
• Maintain records for accounting, taxation, and legal compliance
• Resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymize it where reasonably practical.

8. Data Security

We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law and your location, you may have certain rights in relation to your personal data, including:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your data (subject to legal retention requirements)
• Right to object to certain processing or to restrict processing in some cases
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before acting on your request.

10. Third-Party Websites & Links

Our website may contain links to third-party sites (for example, US stores like Amazon or other service providers). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us so that we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

• Email: [email protected]
• Website: https://sendairglobal.com
• WhatsApp: 5188984120